Journeys are never just about reaching a place, they are about memories. We know that when you plan your travel with us, you carry excitement, expectations, and trust. Yet, sometimes circumstances change and plans need to be altered. For those moments, we have shaped our Return and Refund Policy — so that along with your travel, your trust remains safe too.
Booking Cancellations
- If you wish to cancel your booking, please let us know as early as possible.
- You can inform us through email or by phone.
- Cancellation charges depend on the package chosen and the time left before travel.
Refund Process
- If the cancellation is done within the specified period, you will receive a partial or full refund.
- Once cancellation is confirmed, the refund process begins and usually reflects in your account within 7–10 business days.
- All refunds are made back to the same payment method used during booking.
Non-Refundable Situations
There are certain times when refunds cannot be processed:
- If the booking has already been partially used.
- If the cancellation is made very close to the travel date.
- If unforeseen circumstances such as weather, natural calamities, or government restrictions affect the journey.
Modifications
We understand that sometimes travel dates or plans need a little adjustment.
- You can request modifications to your booking.
- Such changes depend on availability and package terms.
Our Assurance
Our effort has always been to make both your journey and your experience smooth and memorable. This Return and Refund Policy is not just a set of rules; it is our way of assuring you that in every situation, we stand with you.
Contact Us
If you have any questions or wish to share details about your booking, please connect with us:
- Email: info@ootytourism.in
- Phone: +91 95579 04307
- Website: ootytourism.in
At Ooty Tourism, we believe travel is not only about the destination, but also about the care and trust you find along the way. Keeping that trust alive is our greatest responsibility.